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Revolutionizing E-Commerce - How Shopware and Gradion (formerly NFQ Asia and NFQ Solutions) Scale Innovation

Revolutionizing E-Commerce - How Shopware and Gradion Scale Innovation

Industry

E-commerce & Retail

Background

In today’s fast-moving e-commerce landscape, competition is fierce across industries and platforms. To stay ahead, Shopware partnered with Gradion (formerly NFQ Asia and NFQ Solutions) to accelerate the evolution of its platform - continuously rolling out advanced, cost-saving features that empower merchants and elevate the customer experience.

Our Services

Development of AI Co-pilot, 10+ AI-powered turbochargers

www.shopware.com/en/
21
devs driving innovation and user praise
40%
COGS reduction with Vietnam-based team

Gradion (formerly NFQ Asia and NFQ Solutions) understands our unique needs and adapts their solutions accordingly. Their commitment to a long-term partnership and focus on win-win situations have contributed to our successful collaboration. It feels like a true partnership, enhancing project success. The speed and ease with which NFQ integrates fresh talent into ongoing projects are one of a kind.

Dennis Höting

Director Product Development at Shopware

The Challenge

Technical Barriers:
Enable small and mid-sized businesses to launch and customize online stores without writing code.

Rising Expectations for AI-Powered Experiences

Lead in user experience, service automation, and AI-driven features including LLM and generative AI.

Balancing Speed, Talent, and Budget

Scale product development cost-effectively, with access to elite technical talent for rapid delivery.

To realize this ambitious vision, Shopware needed a partner that could scale with speed and bring innovative solutions to the table.

 

The Solution

Gradion (formerly NFQ Asia and NFQ Solutions)’s engineering and architecture teams played a critical role in building Shopware’s AI Co-pilot - a suite of 10+ AI-powered tools designed to supercharge merchant workflows. Highlights include:

Save time
Shopware’s Flow Builder, developed with Gradion (formerly NFQ Asia and NFQ Solutions), enables merchants to automate processes - like customer interactions and order handling without code.

Boost conversions
AI-generated product descriptions turn basic product data into compelling, SEO-friendly content - helping merchants improve engagement and sales.

Increase Accuracy
AI-enhanced data quality and intelligent search functions reduce manual errors and improve decision-making. For example, a query like "customers from Germany who spent over 100 Euros" yields instant, precise results.

 

The Impact

Driving Continuous Innovation at Scale 
A 21-person Gradion (formerly NFQ Asia and NFQ Solutions) team continues to drive both product innovation and platform scalability.

Significant Cost Reduction 
Shopware reduced its COGS by around 40% through its partnership with Gradion (formerly NFQ Asia and NFQ Solutions)'s Vietnam-based team.

Positive User Adoption of AI Features
New AI features received strong user feedback, reinforcing the platform’s competitive edge.

A Partnership Rooted in Trust and Alignment 
The collaboration is built on mutual trust, efficient processes, and deep alignment on innovation goals.


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